Insurance mobility app
Insurance mobility app
Year
Context
How a human-centered redesign boosted a 250-expert team's productivity by 30%.
My Role: Product Designer (Research, strategy, and design)
Context
How a human-centered redesign boosted a 250-expert team's productivity by 30%.
My Role: Product Designer (Research, strategy, and design)
Context
How a human-centered redesign boosted a 250-expert team's productivity by 30%.
My Role: Product Designer (Research, strategy, and design)
Context
How a human-centered redesign boosted a 250-expert team's productivity by 30%.
My Role: Product Designer (Research, strategy, and design)
A tool at the core of the business
A major player in claims management, with 250 experts handling 160,000 assignments per year, relied on a critical mobility application for their fieldwork. Unfortunately, this tool had become obsolete, harming both business productivity and the company's ability to recruit new talent. For the experts, it was a daily source of frustration and anxiety.
A tool at the core of the business
A major player in claims management, with 250 experts handling 160,000 assignments per year, relied on a critical mobility application for their fieldwork. Unfortunately, this tool had become obsolete, harming both business productivity and the company's ability to recruit new talent. For the experts, it was a daily source of frustration and anxiety.
A tool at the core of the business
A major player in claims management, with 250 experts handling 160,000 assignments per year, relied on a critical mobility application for their fieldwork. Unfortunately, this tool had become obsolete, harming both business productivity and the company's ability to recruit new talent. For the experts, it was a daily source of frustration and anxiety.
A tool at the core of the business
A major player in claims management, with 250 experts handling 160,000 assignments per year, relied on a critical mobility application for their fieldwork. Unfortunately, this tool had become obsolete, harming both business productivity and the company's ability to recruit new talent. For the experts, it was a daily source of frustration and anxiety.
Client
A French leader in insurance claims management
Industry
Insurance
Service
Product Design
Web Development
Discovery
My Approach & Role: From Listening to Strategy
As a Product Designer, I led the end-to-end redesign. Working in a pair during the discovery phase and then as the lead for the design, my conviction was that the solution was not in a brief, but in the field. My approach was therefore a complete immersion to transform user frustrations into a clear product vision.
My Approach & Role: From Listening to Strategy
As a Product Designer, I led the end-to-end redesign. Working in a pair during the discovery phase and then as the lead for the design, my conviction was that the solution was not in a brief, but in the field. My approach was therefore a complete immersion to transform user frustrations into a clear product vision.
My Approach & Role: From Listening to Strategy
As a Product Designer, I led the end-to-end redesign. Working in a pair during the discovery phase and then as the lead for the design, my conviction was that the solution was not in a brief, but in the field. My approach was therefore a complete immersion to transform user frustrations into a clear product vision.
My Approach & Role: From Listening to Strategy
As a Product Designer, I led the end-to-end redesign. Working in a pair during the discovery phase and then as the lead for the design, my conviction was that the solution was not in a brief, but in the field. My approach was therefore a complete immersion to transform user frustrations into a clear product vision.
The Process: How we found the "real" problem
The core of my work was an in-depth research phase.
Field Observations: I shadowed experts in real-world situations to observe their workflow and identify "invisible" problems.
Co-creation Workshops: I designed and co-facilitated workshops (Empathy Maps, etc.) to align experts, managers, and the product team.
The Key Insight: This research revealed the true issue: a constant anxiety among users, terrified of losing their data due to bugs and network failures. The challenge was not just functional, it was emotional.
The Process: How we found the "real" problem
The core of my work was an in-depth research phase.
Field Observations: I shadowed experts in real-world situations to observe their workflow and identify "invisible" problems.
Co-creation Workshops: I designed and co-facilitated workshops (Empathy Maps, etc.) to align experts, managers, and the product team.
The Key Insight: This research revealed the true issue: a constant anxiety among users, terrified of losing their data due to bugs and network failures. The challenge was not just functional, it was emotional.
The Process: How we found the "real" problem
The core of my work was an in-depth research phase.
Field Observations: I shadowed experts in real-world situations to observe their workflow and identify "invisible" problems.
Co-creation Workshops: I designed and co-facilitated workshops (Empathy Maps, etc.) to align experts, managers, and the product team.
The Key Insight: This research revealed the true issue: a constant anxiety among users, terrified of losing their data due to bugs and network failures. The challenge was not just functional, it was emotional.
The Process: How we found the "real" problem
The core of my work was an in-depth research phase.
Field Observations: I shadowed experts in real-world situations to observe their workflow and identify "invisible" problems.
Co-creation Workshops: I designed and co-facilitated workshops (Empathy Maps, etc.) to align experts, managers, and the product team.
The Key Insight: This research revealed the true issue: a constant anxiety among users, terrified of losing their data due to bugs and network failures. The challenge was not just functional, it was emotional.
The Solutions: A design centered on Trust and Efficiency
Every design decision was a direct response to the research insights.
For Peace of Mind: The key features were autosave and a reliable offline mode, designed specifically to eliminate expert anxiety.
For Efficiency: We created a centralized dashboard and a text template library to speed up data entry and case management.
The Solutions: A design centered on Trust and Efficiency
Every design decision was a direct response to the research insights.
For Peace of Mind: The key features were autosave and a reliable offline mode, designed specifically to eliminate expert anxiety.
For Efficiency: We created a centralized dashboard and a text template library to speed up data entry and case management.
The Solutions: A design centered on Trust and Efficiency
Every design decision was a direct response to the research insights.
For Peace of Mind: The key features were autosave and a reliable offline mode, designed specifically to eliminate expert anxiety.
For Efficiency: We created a centralized dashboard and a text template library to speed up data entry and case management.
The Solutions: A design centered on Trust and Efficiency
Every design decision was a direct response to the research insights.
For Peace of Mind: The key features were autosave and a reliable offline mode, designed specifically to eliminate expert anxiety.
For Efficiency: We created a centralized dashboard and a text template library to speed up data entry and case management.
UI Design & Scalability
The user interface was designed with a strong emphasis on clarity and consistency, strictly adhering to the client's official brand identity.
A comprehensive styleguide was created in Figma, detailing all the main components, from basic elements to more complex patterns. This approach was key to ensuring a coherent experience, and more importantly, it provided the client with a scalable foundation, allowing for the efficient and consistent development of other products within their ecosystem.
UI Design & Scalability
The user interface was designed with a strong emphasis on clarity and consistency, strictly adhering to the client's official brand identity.
A comprehensive styleguide was created in Figma, detailing all the main components, from basic elements to more complex patterns. This approach was key to ensuring a coherent experience, and more importantly, it provided the client with a scalable foundation, allowing for the efficient and consistent development of other products within their ecosystem.
UI Design & Scalability
The user interface was designed with a strong emphasis on clarity and consistency, strictly adhering to the client's official brand identity.
A comprehensive styleguide was created in Figma, detailing all the main components, from basic elements to more complex patterns. This approach was key to ensuring a coherent experience, and more importantly, it provided the client with a scalable foundation, allowing for the efficient and consistent development of other products within their ecosystem.
UI Design & Scalability
The user interface was designed with a strong emphasis on clarity and consistency, strictly adhering to the client's official brand identity.
A comprehensive styleguide was created in Figma, detailing all the main components, from basic elements to more complex patterns. This approach was key to ensuring a coherent experience, and more importantly, it provided the client with a scalable foundation, allowing for the efficient and consistent development of other products within their ecosystem.
User Tests
We conducted 6 usability testing sessions on an interactive prototype, with insurance experts from different regions (Orléans, Grand Est, Auvergne...).
Our goal wasn’t just to validate screens — it was to listen to how experts think aloud, how they approach a case, and where their mental models clashed with the interface.
“This shouldn’t be Waze. It should be Google Maps.”
That sentence captured it all: experts didn’t want guidance. They wanted control, flexibility, and an overview.
Across profiles — from the most digital-savvy to the ones still working with Word and Excel — we identified shared needs:
Quick dossier access
Simple, reliable photo uploads
Clear report structure
Fast navigation between key sections
Offline compatibility as a non-negotiable
These insights led us to rethink the homepage, the report form flow, and how we surface insurer-specific information — to design a product that fits real-world use, not assumptions.
User Tests
We conducted 6 usability testing sessions on an interactive prototype, with insurance experts from different regions (Orléans, Grand Est, Auvergne...).
Our goal wasn’t just to validate screens — it was to listen to how experts think aloud, how they approach a case, and where their mental models clashed with the interface.
“This shouldn’t be Waze. It should be Google Maps.”
That sentence captured it all: experts didn’t want guidance. They wanted control, flexibility, and an overview.
Across profiles — from the most digital-savvy to the ones still working with Word and Excel — we identified shared needs:
Quick dossier access
Simple, reliable photo uploads
Clear report structure
Fast navigation between key sections
Offline compatibility as a non-negotiable
These insights led us to rethink the homepage, the report form flow, and how we surface insurer-specific information — to design a product that fits real-world use, not assumptions.
User Tests
We conducted 6 usability testing sessions on an interactive prototype, with insurance experts from different regions (Orléans, Grand Est, Auvergne...).
Our goal wasn’t just to validate screens — it was to listen to how experts think aloud, how they approach a case, and where their mental models clashed with the interface.
“This shouldn’t be Waze. It should be Google Maps.”
That sentence captured it all: experts didn’t want guidance. They wanted control, flexibility, and an overview.
Across profiles — from the most digital-savvy to the ones still working with Word and Excel — we identified shared needs:
Quick dossier access
Simple, reliable photo uploads
Clear report structure
Fast navigation between key sections
Offline compatibility as a non-negotiable
These insights led us to rethink the homepage, the report form flow, and how we surface insurer-specific information — to design a product that fits real-world use, not assumptions.
User Tests
We conducted 6 usability testing sessions on an interactive prototype, with insurance experts from different regions (Orléans, Grand Est, Auvergne...).
Our goal wasn’t just to validate screens — it was to listen to how experts think aloud, how they approach a case, and where their mental models clashed with the interface.
“This shouldn’t be Waze. It should be Google Maps.”
That sentence captured it all: experts didn’t want guidance. They wanted control, flexibility, and an overview.
Across profiles — from the most digital-savvy to the ones still working with Word and Excel — we identified shared needs:
Quick dossier access
Simple, reliable photo uploads
Clear report structure
Fast navigation between key sections
Offline compatibility as a non-negotiable
These insights led us to rethink the homepage, the report form flow, and how we surface insurer-specific information — to design a product that fits real-world use, not assumptions.
Impact
The new application had a direct and measurable impact on the client's business.
Major Productivity Gain: We recorded a +30% increase in the number of cases closed on the fourth day of the assessment compared to the old tool.
Adoption and Satisfaction: The tool was very well received, including by the most change-resistant users who previously preferred to work on paper, even if it meant working overtime. The new design directly contributed to making the company more attractive for new recruits.
Impact
The new application had a direct and measurable impact on the client's business.
Major Productivity Gain: We recorded a +30% increase in the number of cases closed on the fourth day of the assessment compared to the old tool.
Adoption and Satisfaction: The tool was very well received, including by the most change-resistant users who previously preferred to work on paper, even if it meant working overtime. The new design directly contributed to making the company more attractive for new recruits.
Impact
The new application had a direct and measurable impact on the client's business.
Major Productivity Gain: We recorded a +30% increase in the number of cases closed on the fourth day of the assessment compared to the old tool.
Adoption and Satisfaction: The tool was very well received, including by the most change-resistant users who previously preferred to work on paper, even if it meant working overtime. The new design directly contributed to making the company more attractive for new recruits.
Impact
The new application had a direct and measurable impact on the client's business.
Major Productivity Gain: We recorded a +30% increase in the number of cases closed on the fourth day of the assessment compared to the old tool.
Adoption and Satisfaction: The tool was very well received, including by the most change-resistant users who previously preferred to work on paper, even if it meant working overtime. The new design directly contributed to making the company more attractive for new recruits.
Tools
🎨 Figma for UI design
🧠 Miro for workshops and user research
⚙️ Marvel for interactive prototyping
Tools
🎨 Figma for UI design
🧠 Miro for workshops and user research
⚙️ Marvel for interactive prototyping
Tools
🎨 Figma for UI design
🧠 Miro for workshops and user research
⚙️ Marvel for interactive prototyping
Tools
🎨 Figma for UI design
🧠 Miro for workshops and user research
⚙️ Marvel for interactive prototyping
PORTFOLIO
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Let’s talk.
I’m always open to meaningful conversations around product, strategy or complex UX challenges.